INTERNET EXPLORER v10 USERS - You must chose "compatibility view" before advancing through the claims-filing screens. To choose compatibility view, click on the broken-paper image next to the URL address at the top of the page.
The Department has developed fact finding questionnaires for claimants and employers to expedite the telephone interview with the Central Adjudication Unit. Click here to access them.
If you do not wish to provide a statement, please complete the “Decline to Provide a Statement” form located here. Please note if you decline to provide a statement, the Department will render a decision based only upon the facts present at the time the determination is made and the department will not contact you for a statement
The Call Center hours are as follows:
Mondays: 8:00 a.m. to 3:00 p.m.
Tuesday: 8:00 a.m. to 3:00 p.m.
Thursdays: 8:00 a.m. to 3:00 p.m.
Fridays: 9:00 a.m. to 3:00 p.m.
To reduce wait times, customers are encouraged to file a new claim or refile a claim online and only contact the Call Center if there is an issue with an existing claim. This allows call center representatives more time to be available for general inquiries and claims issues. If you have a question concerning an existing claim, please call (401) 243-9100.
If you are having difficulty reaching the Call Center, please note the following:
Hearing impaired customers may use TTY via RI Relay: 711
Claimants Beware! DLT has been made aware of a third party organization that offers to assist individuals with filing a claim for Unemployment Insurance benefits. These organizations are often engaged unknowingly by individuals who use basic keyword searches in Google or other search engines. These web sites, not affiliated with the DLT or the United States Department of Labor, often feature write-ups on unemployment insurance programs and law and interactive maps of the states. Click to read more.