For Claimants:
For Employers:
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Attention Unemployment Customers: Please be aware that you must file a claim for RI Unemployment Insurance benefits yourself. No other organization can file for benefits on your behalf. You may file your claim online at www.dlt.ri.gov/ui/fileclaim2.htm or by phone at (401)243-9100. Web sites and other organizations that offer to file benefits for you are not authorized in the State of Rhode Island.
Federal Emergency Unemployment Compensation (EUC) has been extended through Dec. 2013. Click here for more information.
If you did not certify or request a payment for last week you must re-file your claim. You may re-file online by clicking here or by calling the call center at 243-9100. For faster service the department recommends re-filing online. You cannot use teleserve to re-file your claim.
Unemployment Insurance provides temporary and partial wage replacement to workers who have become unemployed through no fault of their own. The program, funded by employer paid taxes, aids in maintaining the economic stability within a community by safeguarding the income and purchasing power of the unemployed worker.
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Click here to download your 1099 Tax Form
New customers may now file a claim online, 24 hours a day, 7 days a week, for all Rhode Island Unemployment Insurance programs at https://uiclaims.ri.gov/RI-ICS/Intro/Index.aspx?AC=yes.
To check the status of your claim, click Access Account Information. You will need your BYE (Benefit Year Ending), Social Security number and PIN number to check your status.
The average turn-around time for UI claims filed online is seven to ten days.
Refiling
If you have returned to work any time since you last collected unemployment insurance, you cannot use TeleServe until you either refile your claim or file a new claim. Both filing and refilling can be accomplished by contacting the UI Call Center during business hours or by entering the appropriate data through our internet filing system. |
To file a claim by telephone, please call (401) 243-9100 during the call center business hours listed below:
Mondays, Tuesdays and Thursdays, 8:00 a.m. to 3:00 p.m. Wednesdays, 8:00 a.m. to noon
Fridays, 9:00 a.m. to 3:00 p.m.
PLEASE NOTE: As of July 2, our new hours will be:
Mondays: 8:00 a.m. to 3:00 p.m.
Tuesday: 8:00 a.m. to 3:00 p.m.
Wednesdays: 8:00 a.m. to 12:00 p.m.
Thursdays: 8:00 a.m. to 12:00 p.m.
Fridays: 9:00 a.m. to 12:00 p.m.
We have a guide available for customers to help them prepare the questions they may be asked when filing a new claim. You can also watch brief presentations on understanding unemployment insurance.
Please note that Mondays and Tuesdays typically experience the highest volume of calls during the week; callers experiencing difficulty earlier in the day may wish to try later in the day.
If you are having difficulty reaching the call center, you may also send questions to UIhelp. Please include your full name, phone number and last four digits of your social security number, along with your question. Most emails will be answered after five business days.
You may also send questions about adjudications to UIhelp.
Hearing impaired customers may call our TDD line at (401) 243-9149. |
Refiling: If you have returned to work any time since you last collected unemployment insurance, you cannot use TeleServe until you either refile your claim or file a new claim. Both filing and refilling can be accomplished by contacting the UI Call Center at (401) 243-9100 during business hours or by entering the appropriate data through our internet filing system.
Starting on Dec. 9th, you will have two options to certify for your weekly unemployment payment. Teleserve allows you to request your weekly unemployment insurance benefit payments using a touch-tone telephone. Or, once you create your Personal Identification Number (PIN) using Teleserve, you can certify online using our new internet application. Click here to read more.
Changes to TeleServe hours
The TeleServe phone payment line is operational from 12:01 a.m. Sunday morning to 5:30 a.m. Monday morning. It is also operational weekdays between 3:00 p.m. and 5:00 p.m. and from 8:00 p.m. to 5:30 a.m. The TeleServe online payment system is operational all day Sunday, as well as weekdays from 7:00 a.m. to 5:00 p.m. and from 8:00 p.m. to 5:30 a.m. However, between 5:30 am to 7:00 am and 5:00 pm to 8:00pm Monday through Friday, Teleserve will be unavailable so that the Department of Information Technology can conduct daily system processing.
Frequently Asked Questions about Teleserve or Certifying Online |
Claimants who have exhausted regular RI unemployment insurance benefits may be enrolled in one of two extended benefit programs—Federal Emergency Unemployment Compensation (EUC) and State Extended Benefits (EB).
Federal Emergency Unemployment Compensation (EUC) has been extended through December 2013. There will be no interruption in EUC benefit payments expected at this time.
RI has triggered off the State Extended Benefits program; the last effective date for a new EB claim was 7/1/12. The last payable week for benefits was ending 7/7/12. Claimants will be notified by mail.
Reemployment and Eligibility Assessments (EUC/REA) for all claimants filing for EUC Tier I or transitioning into Tier II.
Federal law now requires UI claimants who file for EUC Tier I or transition into Tier II to attend a scheduled EUC/REA Orientation. These individuals will receive a letter with the following information.
- Orientation date, time and location will be indicated on EUC/REA letter mailed to the claimant.
- Instructions to complete and submit work search log at the orientation.
- Instructions to complete and submit an Eligibility Review Plan (ERP) at the orientation.
This orientation requirement is mandatory. Failure to report to a scheduled EUC/REA Orientation will result in an interruption in your unemployment insurance benefits payments.
Click here for resources if you've exhausted your UI regular and extended benefits. |
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Contacting UI: Call Center representatives will attempt to contact you within seven business days of your request for a call back. Call backs are made weekdays between 7:30 a.m. and 6 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the UI Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back. Requests are honored in the order they are received.
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