Attention UI Customers: The Unemployment Insurance Program is experiencing intermittent technical difficulties with its online Teleserve system, which may result in some individuals being unable to certify for weekly benefits on the internet. Claimants may choose to certify by telephone by calling (401) 243-9600. The Department regrets any inconvenience that this may cause and is working to resolve the issue.
NEW! The Department has developed fact finding questionnaires for claimants and employers to expedite the telephone interview with the Central Adjudication Unit. Click here to access them.
If you do not wish to provide a statement, please complete the “Decline to Provide a Statement” form located here. Please note if you decline to provide a statement, the Department will render a decision based only upon the facts present at the time the determination is made and the department will not contact you for a statement
The Call Center hours are as follows:
Mondays: 8:00 a.m. to 3:00 p.m.
Tuesday: 8:00 a.m. to 3:00 p.m.
Thursdays: 8:00 a.m. to 3:00 p.m.
Fridays: 9:00 a.m. to 3:00 p.m.
To reduce wait times, customers are encouraged to file a new claim or refile a claim online and only contact the Call Center if there is an issue with an existing claim. This allows call center representatives more time to be available for general inquiries and claims issues. If you have a question concerning an existing claim, please call (401) 243-9100.
If you are having difficulty reaching the Call Center, please note the following:
Hearing impaired customers may use TTY via RI Relay: 711
You must use Teleserve online or by phone to complete the following:
You must contact Teleserve each week even if your claim is in pending status or if you are denied benefits and are appealing your decision. Your weekly certifications will be held in pending status until a determination on your claim has been made.
If you have returned to work since you last collected unemployment insurance, you cannot use TeleServe until you file a new claim or refile/reopen an existing claim through our internet filing system.
TeleServe Hours of Operation:
- Online: https://teleserve.dlt.ri.gov
- Anytime Sunday through Friday
- Phone: (401) 243-9600
- Monday through Friday from 3:00p.m. to 5:00p.m. and 7:00 p.m. to 5:30 a.m. and
- Anytime Sunday
Please note that at times you may receive an automated message stating that we are unable to access our records due to system processing; if this is the case, please try again later.
Click here to read more about Teleserve
Frequently Asked Questions about Teleserve or Certifying Online
Customers may file a new claim or refile/reopen an existing claim anytime online at:
To check the status of your claim, click Access Account Information. You will need your BYE (Benefit Year Ending), Social Security number and PIN number to check your status. Your claim will be processed in the order in which it is received.
Refiling/Reopening an Existing Claim:
If you have returned to work any time since you last collected unemployment insurance, you cannot use TeleServe until you either refile your claim or file a new claim. Both filing and refilling can be accomplished online through our internet filing system.
Unemployment Insurance (UI) provides temporary and partial wage replacement to workers who have become unemployed through no fault of their own. The program, funded by employer paid taxes, aids in maintaining the economic stability within a community by safeguarding the income and purchasing power of the unemployed worker.
Please be aware that you must file a claim for RI Unemployment Insurance benefits yourself. No other organization can file for benefits on your behalf. You may file a new claim or refile/reopen an existing online at www.dlt.ri.gov/ui/fileclaim2.htm or by phone at (401)243-9100. Web sites and other organizations that offer to file benefits for you are not authorized in the State of Rhode Island.
We have a guide available for customers to help them prepare the questions they may be asked when filing a new claim. You can also watch brief presentations on understanding unemployment insurance.
Contacting UI: Call backs are made weekdays between 8:00 a.m. and 6 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m. If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the UI Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back. Requests are honored in the order they are received.
IMPORTANT: You may have these documents translated or interpreted at no cost to you by contacting the Unemployment Insurance Service Center at 401-243-9100 and selecting one of the following language options: Spanish, Portuguese, Laotian, Cambodian, or Hmong. If you need assistance in a language that is not listed, please contact 401-243-9100 and a representative will assist you.
IMPORTANTE: Usted puede tener estos documentos traducidos o interpretados, sin costo alguno para usted, comunicándose con el Centro de Servicio de Seguro de Desempleo en el 401-243-9100 y seleccionando una de las siguientes opciones de idioma: Español, Portugués, Laos, Camboya o Hmong. Si necesita ayuda en un idioma que no está en la lista, por favor póngase en contacto 401-243-9100 y un representante le ayudará.
IMPORTANTE: Pode ter estes documentos traduzidos ou interpretados sem nenhum custo se contatar o Centro de Serviços de Seguro de Desemprego número 401-243-9100 e selecionar a opção do idioma: Espanhol, Português, Laotion, Cambodian ou Hmong. Se precisar ajuda em um idioma que não esteja nesta lista, por favor contate 401-243-9100 e um representante irá ajudá-lo.