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Frequent Questions






CHASE Electronic Payment Card
Electronic Payment Card Program To Avoid Fees When Using Your Card


Using an EPC card to collect benefits? Click here to watch an informational video on ways to avoid unnecessary fees.

1. Use Chase and Allpoint ATMs to avoid bank transaction fees and surcharges on withdrawals.

2. You may make one free ATM cash withdrawal transaction per benefit deposit at all Chase and Allpoint ATMs. Each transaction thereafter will cost $1.50. There are 1,953 Allpoint ATM's in Rhode Island located in various CVS stores, Walgreens, Hess and 7-Eleven gas stations.

3. Use Chase or VISA bank teller service (inside the bank) for one free cash withdrawal per deposit (95% of banks in Rhode Island are VISA banks):

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Withdraw the entire card balance
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Withdraw large dollar amounts that exceed ATM withdrawal limits
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Withdraw small dollar amounts not allowed at ATMs.

4. Use your card anywhere (retail stores) that accepts VISA debit cards instead of using cash.

5. Point-of-Sale Transactions:

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Cash-back option: A point-of-sale withdrawal lets your withdraw money. Simply tell the store clerk you choose the cash-back option and enter your PIN; $0.25 charge per transaction.
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When you use the card at point of sale and you select "credit" and sign for the transaction, it will be a free-of-charge (no fee) transaction.



6. If Chase ATM is not available, use Allpoint logo ATM's (found at most CVS stores, Walgreens, Hess and 7-Eleven gas stations) to avoid paying ATM surcharges.

7. Avoid using an ATM to perform balance inquiries, which cost $0.50 charge per transaction. Check your balance by calling Chase toll free at 1-866-847-8586 (5 free calls per month, $0.25 for each call thereafter), or on the Web site at www.myaccount.chase.com (no fee) or by using the Interactive Voice Response System (no fee) and keep track of your account balance.

Keep track of your account balance to avoid fees for "transactions denied for insufficient funds," which cost $1.00 charge per transaction.





 
RI Department of Labor and Training
Center General Complex
1511 Pontiac Avenue, Cranston, RI 02920


Phone: (401) 462-8400
Fax (401) 462-8666
TTY via RI Relay: 711
10/17/11 MDF
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  DLT is an equal opportunity employer/program - auxiliary aids and services available upon request