Unemployment Insurance, RI Dept. of Labor and Training
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For Claimants:

File a Claim
Status Updates
Set up a PIN
Direct Deposit
Appeal a Decision
Overpayment Info
Returning to Work
Request a 1099
School Employees/Educators
Military Benefits
Report Fraud
Trade Adjustment Act
Board of Review
Frequent Questions

Unemployment Insurance
Frequently Asked Questions En Espanol

The top unemployment questions are: (click for answers)

1. I can't contact the call center. What should I do?

2. I forgot my PIN number/lost my EPC Card. What should I do?

3. I forgot to contact Teleserve this week. How can I receive my weekly benefits?

4. How can I check the status of my unemployment claim?

Frequently asked questions are available by topic:

  arrow left Accessing your Account Information
  arrow left Appeals/Adjudication
  arrow left Contacting Unemployment Insurance
  arrow left Electronic Payment / Direct Deposit
  arrow left Employer FAQs
  arrow left Overpayment FAQs
  arrow left Filing a New Unemployment Claim / Refiling
  arrow left Teleserve

DISCLAIMER: FAQ's are presented for informational purposes only. They do not carry the full force and effect of the law.


Citizenship Status Requirements: The Immigration Reform and Control Act of 1986 required us to check the citizenship and right to employment status of all UI claimants. You must provide documentation of citizenship or legal alien status if we request it.

College Courses without payment of tuition: Eligible Rhode Island claimants may take any course, for credit, at any state operated college or university. Tuition or registration fees will not be charged. However, you would pay activity, lab, and student union fees, etc. Admission is on a space available basis. For more information, please call (401) 243-9100.

Taxation of Benefits: You do not pay for Unemployment Insurance; your employer pays for the program through Employment Security taxes. Any UI benefits you receive are fully taxable, if you are required to file a tax return. Taxes are not withheld from your benefit payments, but you may request that they be withheld if you desire. For more information on withholding and when you should make estimated tax payments, see IRS Publication 505, Tax Withholding and Estimated Tax, or the instructions for Form 1040-ES.

Quality Control: Claims are selected at random for a thorough audit to insure that benefits have been properly paid. If your claim is selected for audit, you will be required to provide more detailed information to support your claim.

Trade Adjustment Assistance: If foreign competition cost you your job, you may be eligible for Trade Adjustment Assistance (TAA), which includes: training and training allowance; job search allowance; and relocation allowance. In addition, you may receive weekly Trade Readjustment Allowances (TRA) if you enroll in a TAA approved training program. Click here for more information on Trade Readjustment Assistance.

Information about your claim is protected by State and Federal law. However, the law also requires that some information be shared or exchanged with other State or Federal agencies.

RI Department of Labor and Training
Center General Complex
1511 Pontiac Avenue, Cranston, RI 02920

Phone: (401) 462-8000
Fax (401) 462-8666
TTY via RI Relay: 711
12/11/18 MDF
State Seal
  DLT is an equal opportunity employer/program - auxiliary aids and services available upon request