If you are trying to reach the Unemployment Insurance call center, you may request
a callback by clicking here.
If you are trying to reach Teleserve to certify for a weekly payment, you may do so by clicking here.
If you are trying to file a new claim, refile/reopen a claim, or file for extended benefits, you may do so by clicking here.
Callback requests are honored in the order they are received. Additional requests will not affect your initial place in the callback queue.
Call Center representatives will attempt to contact you within seven business days of your request for a call back. Call backs are made weekdays between 8:00 a.m. and 6:00 p.m. and Saturdays from 8:00 a.m. to Noon.
If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the UI Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back.
IMPORTANT: Many claimant questions can be answered through the following online resources:
- Frequently Asked Questions: Information on the different unemployment insurance programs can be found online by clicking on the following:
- Out-of-state claims: If you have a question regarding another state's Unemployment Insurance program, you need to contact that state for information.
- Electronic Payment Cards (EPC): Information on the EPC can be found by clicking here.