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For Claimants:

File a Claim
Status Updates
Set up a PIN
Direct Deposit
Appeal a Decision
Overpayment Info.
Returning to Work
Request a 1099
School Employees/Educators
Military Benefits
Frequent Questions

For Employers:
Rapid Response
Trade Adjustment Act
Employer Charges


Contact Unemployment Insurance En Espanol

File a Claim
Refile/Reopen a Claim
  Request a Call Back   Teleserve/Payments

To speak to a respresentative or to contact Teleserve,
call (401) 243-9100

For additional information, please review our Frequently Asked Questions

Call Center Hours

Mondays: 8 AM to 3 PM
Tuesdays: 8 AM to 3 PM
Wednesdays: CLOSED*
Thursdays: 8 AM to 3 PM
Fridays: 9 AM to 3 PM

If you are having difficulty reaching the Call Center,
please note:

Mondays and Tuesdays typically experience the highest volume of calls during the week; also, callers typically experience diffuclty calling earlier in the day than later in the afternoon.

Tips on calling during peak times

Call backs are made weekdays between 8 AM to 4 PM.
If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back.

* The Call Center is closed for incoming calls on Wednesdays to allow staff to focus on processing claims filed over the internet and to call back applicants and claimants to obtain necessary information to finalize work on a claim.

Out-of-state claims: If you have a question regarding another state's Unemployment Insurance program, you need to contact that state for information.

RI Department of Labor and Training
Center General Complex
1511 Pontiac Avenue, Cranston, RI 02920

Phone: (401) 462-8000
Fax (401) 462-8666
TTY via RI Relay: 711
12/11/18 MDF
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