We are currently experiencing longer than usual wait times to respond to email inquiries. Here is some information that may answer your questions:
- Teleserve online: Claimants can now certify for weekly payments online at https://teleserve.dlt.ri.gov. Visit our Teleserve web page for more information on this new option.
- Teleserve by phone: The Teleseve phone payment line is operational from 12:01 am Sunday morning to 5:30 am Monday morning. It is also operational weekedays between 3:00 pm and 6:30 pm. and from 9:00 pm to 5:30 am. The phone number is (401) 462-9600.
- Teleserve downtime: Teleserve is not available during Call Center business hours. Also, it is unavailable weekdays from 5:30 am to 7:00 am and 6:30 pm to 9:00 pm to allow for daily system processing.
- Frequently Asked Questions: Information on the different unemployment insurance programs can be found online by clicking on the following:
- Electronic Payment Cards (EPC): Information on the EPC can be found by clicking here.
- If you have a question regarding another state's
Unemployment Insurance program, you need to contact that state for information.
If you still have questions, please email us at unemploymentinsurance@dlt.ri.gov.
Please note: We are unable to use email to provide answers to specific questions regarding unemployment
claims due to the confidential nature of such information. If
you have a question regarding your claim, you must speak with a staff
member. Please call our customer service number at (401) 243-9100. Or, include your phone number in your email communication and a staff member will return your call.
