RI Department of Labor and Training - Contact Unemployment Insurance

We are currently experiencing longer than usual wait times to respond to email inquiries. Here is some information that may answer your questions:

Frequently Asked Questions: Information on the different unemployment insurance programs can be found online by clicking on the following:
- Regular UI
- Emergency Unemployment Compensation
If you have a question regarding another state's Unemployment Insurance program, you need to contact that state for information.
- Click here to visit Massachusetts Unemployment Insurance website
- Click here to visit Connecticut Unemployment Insurance website
Teleserve online: Claimants can certify for weekly payments online at https://teleserve.dlt.ri.gov.
Teleserve by phone: The Teleserve phone payment line is operational from 12:01 am Sunday morning to 5:30 am Monday morning. It is also operational weekdays between 3:00 pm and 6:30 pm. and from 9:00 pm to 5:30 am. The phone number is (401) 462-9600. Teleserve is not available during Call Center business hours.
Electronic Payment Cards (EPC): Information on the EPC can be found by clicking here.

If you still have questions, please click here to contact us electronically.

Please note: We are unable to use email to provide answers to specific questions regarding unemployment claims due to the confidential nature of such information. It is important that you include your phone number in any electronic communications.

Call Center representatives will attempt to contact you within seven business days of your request for a call back. Call backs are made weekdays between 7:30 a.m. and 6 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the UI Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back. Requests are honored in the order they are received.