Rhode Island Department of Labor and Training Unemployment Insurance

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Teleserve Automated Payment System

Teleserve Bot

 

The Teleserve Automated Payment System allows you to request your weekly unemployment insurance benefit payments using a touch-tone telephone.  This payment service is used by anyone receiving unemployment benefits and claiming benefits for the previous completed calendar week. 

To use Teleserve, you must meet all eligibility requirements. Once you have filed your claim and are allowed benefits, you must call our Teleserve line every week to certify for payment. TeleServe customers may now call any time between 12:01 a.m. on Sunday to 7:00 a.m. on Monday, and any time Monday through Friday from 3:00 p.m. to 7:00 a.m. TeleServe customers will not be able to certify for payment outside of these designated hours. Please note that the greatest demand for the Teleserve line occurs between 6am and 2pm on Sundays; you are more likely to encounter busy signals or extended waits during this time period than during other TeleServe hours of operation.

The Teleserve System is for benefit payments only.  You cannot use this system to file an initial claim for benefits or to reopen an existing claim.  Claims filing must be completed via the internet at www.dlt.ri.gov or by calling the Uemployment Insurance Service Center (UISC) at (401) 243-9100 and for out-of-state residents, toll free at 1-866-557-0001.

Frequently Asked Questions about Teleserve

Teleserve Cheat Sheet
Please be ready to answer the following questions when you call Teleserve

 

Are you claiming benefits for the week ending _________? (Prior week will be cited.)

Were you able and available for full time work last week?

Did you look for full time work last week?

Did you return to full time work last week?

Did you refuse any work offered to you last week?

Did you work part-time, earn or receive any vacation pay, bonus pay, or wages for last week?

If yes, did you work less than full time?

If yes, please enter your total gross earnings before tax deductions for the prior week, including overtime, bonus, tips and commissions. Enter the dollar and cents amount followed by the pound sign (#). If you received an even dollar amount, use zeroes for the cents followed by the pound sign (#).  You do not have to have your paystub to call for payment.  You can calculate your gross earnings by multiplying your hourly rate by the number of hours you worked for that calendar week.  For unemployment purposes, a calendar week is Sunday through Saturday.

Did you apply for or receive any Social Security or private pension for last week?

Did you apply for or receive any Workers’ Compensation, TDI, sick pay, or disability pay for last week?

 

 
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RI Department of Labor and Training
Unemployment Insurance
1511 Pontiac Avenue, Cranston, RI 02920
(401) 462-8400