Unemployment Insurance Teleserve Automated Payment System, RI DLT

Rhode Island Department of Labor and Training Unemployment Insurance

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Certifying for Weekly Payments using Teleserve or the Internet

You now have two options to certify for your weekly unemployment benefits. The Teleserve Automated Payment System allows you to request your weekly unemployment insurance benefit payments using a touch-tone telephone. Or, once you create your Personal Identification Number (PIN) over the phone using Teleserve, you can certify online using our new internet application. These weekly payment service options are used by anyone receiving unemployment benefits and claiming benefits for the prior week. To certify for payment, you must meet all eligibility requirements.

Once you have filed your claim and are allowed benefits, you can either:

Call Teleserve at (401) 243-9600 or certify online at https://teleserve.dlt.ri.gov

This process, whether by telephone or via the internet must be done every week to receive your payment.

Please note: the Teleserve phone line is for benefit payments only. You cannot use this system to file an initial claim for benefits or to reopen an existing claim. Claims filing must be completed via the internet at www.dlt.ri.gov or by calling the UI Service Center at (401) 243-9100 and for out-of-state residents, toll free at 1-866-557-0001.

	Certify Online (internet)		Certify using Teleserve (phone)
	https://teleserve.dlt.ri.gov		(401) 243-9600
	Hours of operation: The TeleServe online payment system is operational all day Sunday, as well as weekdays from 7:00 a.m. to 6:30 p.m. and from 9:00 p.m. to 5:30 a.m.		Hours of operation: TeleServe phone payment line is operational from 12:01 a.m. Sunday morning to 5:30 a.m. Monday morning. It is also operational weekdays between 3:00 p.m. and 6:30 p.m. and from 9:00 p.m. to 5:30 a.m.
	Not Available: 5:30 a.m. - 7:00 a.m. Monday- Friday 6:30 p.m. - 9:00 p.m. Monday - Friday due to daily system processing		Not Available: 5:30 a.m. - 7:00 a.m. Monday- Friday 6:30 p.m. - 9:00 p.m. Monday - Friday due to daily system processing
	Note: This application is currently only available on a Windows PC platform.		Note: The greatest demand for the Teleserve phone line occurs between 6:00 a.m. and 2:00 p.m. on Sundays; you are more likely to encounter busy signals or extended waits during this time period than during other TeleServe hours of operation.

Teleserve or Online Certification Cheat Sheet
Please be ready to answer the following questions:

Are you claiming benefits for the week ending _________? (Prior week will be cited.)

Were you able and available for full time work last week?

Did you look for full time work last week?

Did you return to full time work last week?

Did you refuse any work offered to you last week?

Did you work part-time, earn or receive any vacation pay, bonus pay, or wages for last week?

If yes, did you work less than full time?

If yes, please enter your total gross earnings before tax deductions for the prior week, including overtime, bonus, tips and commissions. Enter the dollar and cents amount followed by the pound sign (#). If you received an even dollar amount, use zeroes for the cents followed by the pound sign (#). You do not have to have your paystub to call for payment. You can calculate your gross earnings by multiplying your hourly rate by the number of hours you worked for that calendar week. For unemployment purposes, a calendar week is Sunday through Saturday.

Did you apply for or receive any Social Security or private pension for last week?

Did you apply for or receive any Workers’ Compensation, TDI, sick pay, or disability pay for last week?


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		RI Department of Labor and Training Unemployment Insurance 1511 Pontiac Avenue, Cranston, RI 02920 (401) 462-8400